Pets Sanctuary is a fully remote nonprofit rescue organisation. Our team works from everywhere, united by one purpose: giving every animal a second chance.
Work That Matters
At Pets Sanctuary, there is no commute, no headquarters, and no corner office. There is only the work, and the work changes lives. Every member of our remote team plays a direct role in rescuing animals, supporting our 500+ partner shelters, coordinating veterinary care, and helping animals find the loving homes they deserve.
We are a small, passionate, and highly collaborative team. We hire people who are self-directed, deeply empathetic, and motivated by mission over convenience. If that sounds like you, we would love to hear from you.
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100% Remote
Work from wherever you do your best work. We are a remote-first organisation and always will be.
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Mission-Driven
Every role at Pets Sanctuary connects directly to the animals we serve. Your work has a daily, measurable impact.
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Collaborative & Supportive
Small team, big hearts. We communicate openly, support each other across time zones, and celebrate every win, especially the four-legged ones.
Open Positions
We currently have 2 open positions. We hire carefully and deliberately because the right people make all the difference.
PRODUCT OPERATIONS COORDINATOR
Product & Operations
NOW HIRING
Location
Remote, United States
Employment Type
Full-time
Salary Range
$80,000 to $110,000
Coordinate day-to-day operations of our veterinary app, maintain product information and documentation, track updates and changes, and ensure teams have the information they need to support our mission effectively.
ABOUT THIS ROLE
Pets Sanctuary relies on technology to connect pet owners, veterinary professionals, foster families, and rescue partners with the tools and information they need to care for animals. Our veterinary app helps bring these people together, and the Product Operations Coordinator plays an important role in making sure the product, its information, and its workflows remain organized, accurate, and effective.
This is a hands-on, product-focused role for someone who enjoys keeping things organized, coordinating updates, improving processes, and making sure teams have the information they need to do their jobs well. You will support the day-to-day operations of our veterinary app, track product updates, maintain documentation, coordinate changes across teams, and help ensure that the product continues to meet the needs of the people who rely on it. You will work fully remotely and collaborate with our Operations, Technology, Veterinary & Care, and Partner teams.
We are looking for someone who is highly organized, detail-oriented, comfortable working with digital platforms, and confident managing multiple priorities independently. You do not need to be a software engineer or data analyst. What matters most is your ability to coordinate product-related work, maintain accurate information, identify opportunities to improve processes, and communicate effectively across teams. If you enjoy making systems work better for the people who use them and want your work to support a meaningful animal welfare mission, we want to hear from you.
KEY RESPONSIBILITIES
Product Operations and Coordination:
Coordinate day-to-day product operations for the Pets Sanctuary veterinary app and its associated internal and partner-facing tools
Maintain accurate product information, feature details, operational records, and documentation across internal systems
Track product updates, requested changes, timelines, outstanding tasks, and responsibilities to ensure product-related work progresses smoothly
Coordinate communication between Operations, Technology, Veterinary & Care, and other teams to keep everyone aligned on product priorities and changes
Identify missing information, inconsistencies, and gaps in existing processes that could affect product quality or the user experience
Product Updates and Launches:
Support the coordination of new product features, platform updates, and changes to existing workflows
Ensure relevant teams receive clear information about upcoming updates, implementation timelines, and any actions required
Maintain records of product changes, release notes, and related documentation so teams can easily understand what has changed
Coordinate feedback following product updates and communicate outstanding issues or improvement opportunities to the appropriate teams
Help prepare internal teams and external partners for product launches and changes that affect their day-to-day workflows
Documentation and Process Improvement:
Create and maintain clear documentation covering product features, operational workflows, internal processes, and standard procedures
Develop practical guides and reference materials to help employees and partners understand and use the veterinary app effectively
Review existing processes to identify inefficiencies, inconsistencies, duplicated work, and opportunities for improvement
Recommend practical changes that make product operations more efficient and help teams work together more effectively
Keep documentation and internal resources accurate as product features, workflows, and operational requirements evolve
Cross-Team Collaboration:
Work closely with Operations, Technology, Veterinary & Care, and Partner teams to coordinate product-related activities and ensure operational needs are communicated clearly
Gather feedback from veterinary professionals, pet owners, foster families, and partner organizations about their experience using the app
Organize feedback, identify recurring themes, and communicate relevant requests and improvement opportunities to the appropriate teams
Help clarify operational requirements when teams request changes to product features or workflows
Follow up on agreed actions and outstanding requests to ensure product updates and improvements are completed as planned
REQUIREMENTS
Essential:
Minimum 2 years of experience in product operations, operations coordination, product support, implementation, customer operations, or a related field
Strong organizational skills and excellent attention to detail, with the ability to manage multiple priorities and deadlines
Comfortable working with digital platforms, cloud-based systems, spreadsheets, and documentation tools
Strong written and verbal communication skills, with the ability to communicate updates clearly and maintain accurate records
Ability to review workflows, identify inconsistencies, and recommend practical improvements
Strong follow-through and the ability to coordinate tasks across multiple teams while working independently
Ability to collaborate effectively in a fully remote environment
Reliable high-speed internet and a professional home working environment
Genuine interest in animal welfare and the Pets Sanctuary mission
Desirable:
Experience supporting a software product, mobile application, SaaS platform, or internal business system
Familiarity with product management, project management, task tracking, or team collaboration tools
Experience coordinating product launches, feature updates, process changes, or user feedback
Background in veterinary services, healthcare technology, digital health, nonprofit technology, or animal welfare
Experience working with external partners or coordinating projects across multiple departments
WHAT WE OFFER
Salary: $80,000 to $110,000 annually, commensurate with experience
A full-time, fully remote position with the opportunity to contribute to the continued improvement of Pets Sanctuary's veterinary app
The opportunity to collaborate with teams across product, technology, operations, and veterinary care in a mission-driven organization
The opportunity to identify problems, improve processes, and help make the digital tools used by our teams and partners more effective
A collaborative working environment where your organizational skills, ideas, and attention to detail can make a meaningful contribution
The chance to support the technology that connects people with the resources they need to care for vulnerable animals and help them find safe, loving homes
Clicking Apply will open your email client with a pre-filled message. Please attach your CV and a brief cover letter telling us why this role is the right fit for you.
MEDICAL RECORDS SPECIALIST
Veterinary & Care Operations
NOW HIRING
Location
Remote, United States
Employment Type
Full-time
Salary Range
$70,000 to $90,000
Maintain organized veterinary medical records, file clinical documents, ensure accurate animal health histories, and support the retrieval of medical documentation for authorized personnel and veterinary providers.
ABOUT THIS ROLE
Pets Sanctuary is committed to improving the lives of animals by connecting them with the care, support, and resources they need. Through a nationwide network of veterinary providers, shelters, foster families, and animal welfare partners, we work to make animal care more accessible and coordinated.
We are seeking a detail-oriented Medical Records Specialist to support the organization's management of veterinary medical documentation. This role focuses on maintaining accurate animal health histories, organizing clinical documents, and ensuring that essential medical information is available to authorized personnel when needed.
The ideal candidate is organized, methodical, and comfortable handling sensitive documentation. They will help maintain reliable medical histories for animals supported by Pets Sanctuary, ensuring that veterinary records are properly associated with the correct animal, preserved in accordance with established policies, and readily retrievable for legitimate care-related and administrative needs.
KEY RESPONSIBILITIES
Veterinary Medical Records:
Maintain organized medical histories for animals supported through Pets Sanctuary's network
Receive and file veterinary documents, including vaccination records, laboratory results, diagnostic reports, medication histories, surgical records, and discharge summaries
Ensure that medical documents are associated with the correct animal and accurately reflect the information provided by the originating veterinary provider
Maintain chronological medical histories so that records can be reviewed in the correct sequence
Identify duplicate, misfiled, illegible, or incorrectly attributed documents and arrange for appropriate correction
Medical Documentation Requests:
Retrieve existing veterinary records in response to authorized requests from relevant team members and veterinary providers
Compile medical histories and supporting documents for veterinary appointments, referrals, transfers of care, and adoption-related requirements
Track outstanding requests for medical documentation and follow up with the appropriate source when records have not been received
Verify that requested documents have been received and filed before closing out documentation requests
Assist with obtaining copies of historical records from veterinary practices, shelters, and other authorized sources
Medical Record Completeness:
Review animal records to identify missing vaccination certificates, diagnostic reports, discharge notes, or other expected medical documents
Maintain lists of outstanding medical documentation and communicate gaps to the appropriate care or administrative team
Confirm that updated documents have been received when a veterinary provider supplies corrected or replacement records
Preserve original clinical documentation and ensure that corrections are handled through the appropriate source rather than independently altering clinical information
Support periodic reviews of animal medical histories to identify documentation gaps that require follow-up
Confidentiality and Records Retention:
Handle veterinary records and associated owner or caregiver information in accordance with Pets Sanctuary's privacy and confidentiality policies
Restrict the sharing of medical documentation to authorized individuals and organizations
Follow established retention, archiving, and secure transfer requirements for medical records
Report suspected unauthorized disclosure, loss of records, or other confidentiality concerns through the appropriate channels
REQUIREMENTS
Essential:
Strong attention to detail and the ability to manage medical documentation accurately
Experience in medical records, records administration, healthcare administration, veterinary administration, or a related field
Ability to review documents, identify missing information, and maintain accurate filing records
Comfortable handling digital documents, spreadsheets, and electronic records systems
Strong written communication skills and the ability to follow established records management procedures
Ability to manage multiple documentation requests while maintaining accuracy and confidentiality
Ability to work independently in a remote environment
Desirable:
Experience working with veterinary medical records or animal health documentation
Familiarity with veterinary clinics, animal shelters, rescue organizations, or adoption programs
Experience requesting and retrieving medical histories from healthcare or veterinary providers
Knowledge of medical record retention, confidentiality, and documentation practices
Familiarity with electronic medical records or veterinary practice management systems
WHAT WE OFFER
Salary: $70,000 to $90,000 annually, commensurate with experience
A remote, full-time opportunity with a mission-driven animal welfare organization
The opportunity to support better continuity of care through accurate veterinary documentation
A collaborative environment that values accuracy, confidentiality, and accountability
Opportunities to develop expertise in veterinary records administration
Clicking Apply will open your email client with a pre-filled message. Please attach your CV and a brief cover letter telling us why this role is the right fit for you.
Don't See Your Perfect Role?
We are always growing. If you are passionate about animal welfare and believe you have something to offer Pets Sanctuary, we would genuinely love to hear from you. Send us an open application and tell us how you can contribute to our mission.
Pets Sanctuary is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic.
